At MagicSleepRx, we value your trust and aim to ensure a smooth shopping experience. While we take every step to deliver your order accurately and securely, we understand that issues may occasionally arise. This policy explains when returns or refunds may be approved and how to request them.

Eligibility for Refunds or Returns

You may be eligible for a refund or replacement if:

  • You received the wrong item.

  • Your order arrived damaged during transit.

  • The number of items delivered does not match your order.

  • Your parcel was not delivered due to courier-related issues (not customer error).

Important Conditions

To help us resolve your request quickly, please follow these guidelines:

  • Report any issue within 24 hours of receiving your order.

  • Products that are damaged, incorrect, or incomplete must remain unused and in original condition.

  • If a return is approved, items must be sent back within 7 days of confirmation.

  • Refunds will only be processed once the returned product has been inspected and verified.

Non-Refundable Situations

Refunds or returns will not be issued if:

  • The product has been used, opened, or tampered with.

  • The issue was caused by incorrect address details or customer error during ordering.

  • The return request was submitted after the 24-hour reporting window.

How to Request a Return or Refund

If you believe you qualify for a return or refund:

  1. Contact our customer support team with your order number and details of the issue.

  2. Our team will review your request and provide instructions for the return process.

  3. Once the returned product is verified, a refund or replacement will be processed.

Contact Us

For return or refund requests, please reach out:

Email: support@magicsleeprx.com